- Expert in Production support Role (L2 Levels)
- Backoffice application support to troubleshoot and support KYC and Banking applications Banks in Germany
- Monitoring the bot’s performance
- Ensure smooth progress of project
- Managing different activities like RIM & server restarts
- Collaborating with application partner teams on the outages/incidents occurred in the applications
- Incident management, Change Management, Knowledge Management and Problem Management
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Anonymes Freelancer-Profil
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