He is a skilled ServiceNow developer/consultant since 2022, specializing in ITSM/ITOM, Service Catalog, Vulnerability Response, Customer Service Management (CSM), and Operational Technology Management (OTM). In the ITSM/ITOM domain, he excels in core customization, server and client-side scripting, and Access Control Lists (ACL) configuration. He has a successful track record of developing new catalog items and automating processes using the Flow Designer. He is also proficient in client system administration tasks, including configuration, updates, and user management. In Vulnerability Response, he demonstrates his proficiency in integrating ServiceNow with third-party scanners, managing exceptions and approvals, and defining remediation rules. He effectively utilizes vulnerability calculators to enhance vulnerability management processes. Within CSM, he customizes main tables, assists customers in implementing their business requirements, and optimizes relationships between key concepts. He also possesses experience in ServiceNow UI Builder, allowing him to create custom workspaces. Moreover, he leverages App Studio to develop tailored ServiceNow applications. His expertise in OTM is evident as he effectively utilizes the CSDM data model, maps IT/OT services, defines site structures using the ISA 95 Model, and adeptly works with OT asset classes and equipment model entities. His certification as a "Certified System Administrator" from ServiceNow reflects his commitment to professional excellence. In addition, he has experience working in Agile and Scrum methodologies and has a background in finances and operations. With his extensive skill set and dedication to driving digital transformation, He consistently delivers successful ServiceNow implementations, making him a valuable asset in improving organizational workflows.
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